Frequently Asked Questions

Everything you need to know about our high-performance connectivity solutions.

Does ACASIS offer global shipping?

Yes, we ship our high-speed hubs, capture cards, and SSD enclosures to most countries worldwide. Shipping times and costs vary depending on the destination and selected shipping method at checkout.

What is the warranty period for ACASIS products?

All ACASIS electronics come with a standard 12-month warranty covering manufacturing defects. If you experience technical issues, our support team is available to assist with troubleshooting or replacements.

Are your SSD enclosures compatible with both Mac and Windows?

Most ACASIS enclosures and docking stations are plug-and-play compatible with Windows, macOS, and Linux. Please check the specific product description for Thunderbolt 3/4 or USB4 compatibility requirements.

What is your return policy?

We offer a 30-day return policy for items in their original packaging and condition. To initiate a return, please contact our customer service team with your order number and reason for return.

How can I track my order?

Once your order is processed and shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your region to ensure a secure checkout experience.